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IMPORTANT NOTE: This course is available exclusively through contract delivery to organizations and community groups.
For more information, please contact csjcustomized@jibc.ca.
To view a full list of Centre for Conflict Resolution general enrollment courses, click here.

Learn to define and communicate successful outcomes in your difficult conversations while preparing to convey your message in a thoughtful and respectful manner. You will also learn how to manage an array of emotional responses with tact and sensitivity, and to end a challenging conversation that sets the stage for future collaboration. When it comes to conflict, the 80-20 rule holds true; challenging conversations represent the minority of our workplace interactions while consuming a vast amount of our mental energy. Yet, if we take the time to prepare in a structured and thoughtful way, and practice our skills before the fact, we can greatly reduce our anxiety while increasing the likelihood for a positive outcome to even our most difficult conversations. (Formerly CCR128)