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IMPORTANT NOTE: This course is available exclusively through contract delivery to organizations and community groups.
For more information, please contact csjcustomized@jibc.ca.
To view a full list of Centre for Conflict Resolution general enrollment courses, click here.

Conflict is a prevalent, yet often stressful part of any workplace. Introduce yourself to the concepts and skills of collaborative conflict resolution to better manage conflict dynamics. Explore factors that lead to conflict escalation and those that can de-escalate conflict. You will have opportunities to identify and practice the attitudes and behaviours that lead to positive outcomes in conflict situations. (Formerly CCR113;CR131)