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IMPORTANT NOTE: This course is available exclusively through contract delivery to organizations and community groups.
For more information, please contact csjcustomized@jibc.ca.
To view a full list of Centre for Conflict Resolution general enrollment courses, click here.

Whether you're new to communication skills, or you're an old hand at the art, this course will give you the communication theory and skills that are the building blocks of resolving interpersonal conflict. See the skills demonstrated and then practice in short exercises involving a variety of situations. Specific skills include non-defensive listening, questioning, and paraphrasing. (Formerly CCR116;CR153)